Telegram bots have become an essential tool for businesses in Central Asia and beyond. With over 800 million active users, Telegram provides an incredible platform for customer engagement.
Why Telegram Bots? Telegram's Bot API is one of the most powerful messaging platform APIs available. It supports inline keyboards, payments, file sharing, and much more.
Common Business Use Cases:
1. Order Processing - Accept and manage orders directly through Telegram 2. Customer Support - Handle FAQs and common queries automatically 3. Notifications - Send order updates, reminders, and promotions 4. Payments - Process payments natively within the chat 5. Catalog Browsing - Let users browse products without leaving Telegram
Best Practices: - Keep interactions simple and intuitive - Use inline keyboards for navigation - Provide clear error messages - Implement analytics to track usage - Regularly update content and responses
At PlutoSoft, we've built dozens of Telegram bots for businesses ranging from restaurants to e-commerce stores. Each bot is custom-built to match the specific needs and workflows of the business.